Support — Outrun

Real answers from the person who builds Outrun. Email is the fastest route.

Manage or cancel your subscription

Outrun's subscription is billed by Apple, not by us. On your iPhone open Settings → your name → Subscriptions → Outrun to change plan or cancel. Cancelling before day 7 of the free trial means you are never charged. You can also reach it in the app: avatar → Subscription.

Export your data

In the app: avatar → Settings → Export my data. You get a single JSON file containing everything Outrun holds about you.

Delete your account

In the app: avatar → Settings → Delete account. This permanently deletes your logs, plans, coach history and uploaded photos. It cannot be undone.

Refunds

Because Apple processes every payment, refunds are handled by Apple. Request one at reportaproblem.apple.com. If Apple declines and you think it was unfair, email us and we'll help where we can.

Apple Health isn't syncing

Open iPhone Settings → Apps → Health → Data Access & Devices → Outrun and confirm the categories you want are enabled. Outrun reads workouts, sleep, heart rate, steps, weight and routes, and writes back workouts and weight you log in the app.

Report a privacy concern

Email us and we'll respond. See the Privacy Policy for how to exercise your data rights.

Zonder Solutions, S.L.
Carrer de Magarola 36, 08196 Sant Cugat del Vallès, Barcelona